We guide you, every step

You first choose your vehicle, your dates and the plan suited to your need. Depending on the duration and plan chosen, the rest is done either in self-service via the app, or with validation by the LUV team and handover of the vehicle at the dealership.

• LUV GO for a short-term 100% digital rental;
• the 1-month plan for a need defined over 30 days;
• the monthly plan for a renewable and flexible need;
• the 12-month plan for a stable need with commitment and a better rate.

• Immediate need for a few hours or days: LUV GO.
• Need for less than a month: the less than a month plan.
• Uncertain or renewable duration: the monthly renewable plan.
• Stable need over a year: 12-month lease.

Yes, an account may be required to finalise your booking and track your file. The exact journey varies depending on the plan chosen.

Identity verification helps secure the rental, protect the vehicle and streamline the handover. It is part of a reliable and reassuring journey.

Generally: a valid ID, a valid driving licence, and depending on the plan a payment card or the information needed for payment. For some files, additional items may be requested.

The time depends on the plan, the file and how complete the documents provided are. The more correct and legible your documents, the faster the validation.

Depending on the plan, pick-up is done either in self-service via the app, or at a LUV dealership/hub by appointment.

In self-service, you book and access the vehicle via the app. At the dealership, your request is validated by the LUV team, then an appointment is arranged for the key handover and useful explanations.

Once your file is validated, the team sets an appointment. On site, you finalise the administrative items, payment and deposit if necessary, then a staff member guides you through getting started with the vehicle.

Contact LUV as soon as possible. The options to change or cancel depend on the plan, the progress of the file and the conditions applicable to your booking.

The price depends in particular on the vehicle, the duration, the mileage included in the plan, the chosen dates and the services included. Depending on the plan, an estimated summary or a clear proposal is presented before departure.

On LUV, prices are shown excluding VAT unless stated otherwise. The details of what is included and the nature of the amounts are reminded in your summary or proposal.

The moment of payment depends on the plan: for LUV GO, a pre-authorisation is made at booking then the total is charged at the end; for dealership plans, payment is made at departure or as monthly instalments depending on the duration and contract.

Yes, a deposit or pre-authorisation may be requested. It covers any additional charges, damage, extra kilometres or other items provided for in the conditions.

First secure the situation, then contact the assistance provided for the vehicle and/or the LUV team depending on the plan. If you're on LUV GO, the app and the support provided in the journey also guide you.

Secure the area, call emergency services if necessary, do not admit liability on the spot, gather the useful contact details and contact LUV as soon as possible. An accident statement or report must be submitted according to the indicated procedure.

Let LUV know as early as possible. Depending on the plan and the vehicle's availability, the team will offer you an extension or another suitable solution.

A delay may incur additional charges. If you think you won't be able to return the vehicle on time, contact LUV immediately to limit the impact and find the best solution.

The return depends on the plan: via the app and the designated zone for LUV GO, or by appointment / at the agreed location for dealership plans. The vehicle must be returned clean, with its documents, accessories and under the agreed conditions.

The invoice or summary is issued depending on the plan and your customer file. If needed, the LUV team can help you find it or resend it.

Yes. The monthly plan is designed to stay flexible. After one month of rental has elapsed, you can arrange to end the rental with the LUV team.

By phone at +32 (0)71 136 100, by email at hello@louezunvehicule.be or via the Contact page.

Monday to Friday, from 8:30 am to 5:30 pm.

For an urgent situation, prefer the phone.