[{"data":1,"prerenderedAt":21},["ShallowReactive",2],{"content:privacy:en":3,"site-banners:en":20},{"id":4,"key":5,"locale":6,"seo":7,"sections":11},29,"privacy","en",{"title":8,"description":9,"canonical":10},"Privacy Policy - LUV | Michaël Mazuin","How LUV collects, uses and protects your personal data, in accordance with the GDPR and applicable Belgian law.",null,[12,16,18],{"type":13,"title":14,"content":15,"mediaPosition":10},"richTextMedia","Privacy policy and protection of personal data","**Last updated: July 2026**\n\n**Michaël Mazuin Mobility Hub SA** (hereinafter “**MMMH**” or “**LUV**”), whose registered office is located at Avenue des Déportés 32, 5070 Fosses-La-Ville, Belgium, registered with the Crossroads Bank for Enterprises under no. **1003.530.425**, attaches particular importance to protecting the privacy and personal data of its users.\n\nThe purpose of this policy is to inform you transparently about the nature of the data collected, the purposes of its processing, your rights and the means of exercising them. This page is an accessible summary of our data protection policy; the full legal document, including the detail of each processing purpose, is available below.\n\n**[Download the full privacy policy (PDF)](/legal/politique-confidentialite-rgpd.pdf)**",{"type":13,"title":10,"content":17,"mediaPosition":10},"\n## 1. Data controller\n\n**Michaël Mazuin Mobility Hub SA**\n\nAvenue des Déportés 32 - 5070 Fosses-La-Ville\n[hello@louezunvehicule.be](mailto:hello@louezunvehicule.be)\n[+32 (0)71 136 100](tel:+3271136100)\n\n---\n\n## 2. Data collected\n\nAs part of account creation, booking and use of our services, MMMH collects in particular the following data:\n\n**Identification data**\n- Surname, first name, date of birth\n- Postal address, email address, phone number\n- Copy of ID (identity card or passport)\n- Copy of the driving licence\n\n**Account and booking data**\n- Login credentials (email and encrypted password)\n- History of bookings and rentals\n- Payment information (processed via a secure provider — MMMH does not store raw card data)\n- Deposit and transaction amounts\n\n**Vehicle usage data**\n- Vehicle geolocation data (via integrated GPS tracker) during the rental period\n- Mileage driven, trip data\n- Incident data (claim, accident, offence)\n\n**Identity verification data (KYC)**\n- Identity documents and driving licence, processed via our partner Sumsub for verification\n- Selfie photos and associated biometric data (facial recognition / \"3D liveness check\"), only with your prior explicit consent, with an alternative manual verification available at no extra cost if you prefer not to share this data\n- Result and status of the verification\n\n**Judicial data related to insurance risk**\n- Declarations on honour required by our insurer to assess the covered risk (e.g. history of at-fault claims, length of time holding a driving licence)\n\n**Technical data**\n- IP address, browsing data, browser type\n- Connection data and platform usage logs\n\n---\n\n## 3. Purposes and legal bases of processing\n\n| Purpose | Legal basis |\n|---|---|\n| Creation and management of the user account | Performance of the contract |\n| Processing of bookings and rentals | Performance of the contract |\n| Identity verification (KYC), including driving licence | Legal obligation |\n| Biometric verification via selfie photo (\"3D liveness check\") | Explicit consent |\n| Management of payments and invoicing | Performance of the contract / legal obligation |\n| Vehicle geolocation during the rental | Performance of the contract |\n| Assessment of insurance risk (declarations on honour) | Legal obligation / performance of the contract |\n| Management of claims, accidents and offences | Legitimate interest / legal obligation |\n| Fraud prevention and exclusion of undesirable users | Legitimate interest |\n| Transactional communication (confirmation, invoice) | Performance of the contract |\n| Commercial communication and newsletter | Consent |\n| Improvement of services and anonymised statistics | Legitimate interest |\n| Compliance with legal and accounting obligations | Legal obligation |\n\n---\n\n## 4. Recipients of the data\n\nMMMH may share your data with the following third parties, strictly to the extent necessary for the performance of the contract or compliance with its obligations:\n\n- **Identity verification partners**: Sumsub (KYC and biometric verification)\n- **Insurer**: AG Insurance (management of policies and claims)\n- **Payment providers**: secure processing of transactions\n- **Technical providers**: hosting, maintenance, IT support\n- **Management tools**: CRM, accounting, debt collection, e-mailing and customer ticketing providers\n- **Advisors**: our lawyer and/or bailiff, in the event of a dispute\n- **Competent authorities**: upon legal request (law enforcement, tax administration)\n\nYour data is never sold to third parties for commercial purposes.\n\n---\n\n## 5. Transfers outside the European Union\n\nSome providers may be established outside the European Union. In that case, MMMH ensures that appropriate safeguards are in place (standard contractual clauses of the European Commission, adequacy decision or other mechanism compliant with the GDPR).\n\n---\n\n## 6. Retention period\n\n| Category | Duration |\n|---|---|\n| Account, contractual and invoicing data | 10 years from your last connection to the Application (tax, accounting and liability obligations) |\n| Contact request with no follow-up (no account created) | 1 year from the last contact |\n| Selfie photos (biometric verification) | 1 year after identity verification |\n| Data related to an account terminated for an incident (accident, fraud) | 3 years (at-fault claim) to 5 years (total loss or fraud) |\n| Data processed to handle a request to exercise your rights or an authority request | Maximum 10 years |\n| Contact data for marketing / newsletter purposes | Maximum 5 years after the last interaction |\n| Non-essential cookies | 13 months maximum |\n\nIn the event of a dispute, the relevant data is retained until its conclusion.\n\n---\n\n## 7. Your rights\n\nIn accordance with the GDPR (EU Regulation 2016/679) and the Belgian law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data, you have the following rights:\n\n- **Right of access**: obtain a copy of the data concerning you\n- **Right to rectification**: correct inaccurate or incomplete data\n- **Right to erasure**: obtain the deletion of your data (subject to legal retention obligations)\n- **Right to restriction**: restrict processing in certain circumstances\n- **Right to portability**: receive your data in a structured, machine-readable format\n- **Right to object**: object to processing based on legitimate interest or for prospecting purposes\n- **Right to withdraw consent**: revoke a previously given consent, without affecting the lawfulness of prior processing\n\n**To exercise your rights:** write to [hello@louezunvehicule.be](mailto:hello@louezunvehicule.be) with “Personal data” in the subject line. A response will be sent to you within 30 days.\n\nIf you believe your rights are not being respected, you may lodge a complaint with the **Data Protection Authority (DPA)**:\n- Rue de la Presse 35, 1000 Brussels\n- [contact@apd-gba.be](mailto:contact@apd-gba.be) - [www.autoriteprotectiondonnees.be](https://www.autoriteprotectiondonnees.be)\n\n---\n\n## 8. Cookies\n\nLUV uses cookies and similar technologies for the proper functioning of the platform (essential cookies), audience analysis (analytical cookies) and experience improvement (preference cookies).\n\nYou can manage your cookie preferences at any time via the consent banner present on the site.\n\n---\n\n## 9. Security\n\nMMMH implements appropriate technical and organisational measures to protect your data against any unauthorised access, alteration, disclosure or destruction: encryption of sensitive data, access control, operation logging, regular security testing.\n\n---\n\n## 10. Amendment of the policy\n\nThis policy may be updated to reflect legal, regulatory or technical developments. In the event of a substantial change, users will be informed by email or notification on the platform. The version in force is always accessible on this page.\n",{"type":13,"title":10,"content":19,"mediaPosition":10},"## Contact\n\n**Michaël Mazuin Mobility Hub SA**  \n\nAvenue des Déportés 32 - 5070 Fosses-La-Ville  \n[hello@louezunvehicule.be](mailto:hello@louezunvehicule.be)  \n[+32 (0)71 136 100](tel:+3271136100)",[],1790088034783]